Customer Relationship Management System



Objective of System


Customer Relationship Management System is a web based application which is developed using PHP and MySQL. The Objective of Customer Relationship Management System is to provide a web based solution using which company can interacts with customers and establish relationship with customers. The primary goal of customer relationship management system is to improve the sales growth of company by establishing relaationship with customer through social media, email marketing, live chat and phone call.

Project Profile


Project Title: Customer Relationship Management System
Project Objective:
The Objective of Customer Relationship Management System is to provide a web based solution using which company can interacts with customers and establish relationship with customers. The primary goal of customer relationship management system is to improve the sales growth of company by establishing relaationship with customer through social media, email marketing, live chat and phone call.
Front End Tools: PHP
Back End Tools: MySQL
Other Tools: Adobe Dreamweaver, WAMP Server
Application Type: Web Based Application

Existing System


Existing System for Customer Relationship at company is manual. Company manages the records of their customer in word file or excel sheet. Currently company send special offers, new products list and announcement through post or inform customers through SMS and phone calls. It takes lots of time of company and it is also very expensive. If Customer have any query or problem regarding product they have to directly visit the company which is very time consuming and expensive for customer.

Need For New System


In order to overcome the problems of existing system company decided to develop a web based application for customer relationship management. It offers following advantages to company as well as customers:
(1) Improvement in Interaction with customer
(2) Effective Relationship Management with Customer
(3) Time Saving
(4) Quick Solutions to Customer Queries
(5) Instant Notification for special offers and New Product launch
(6) Feedback From Customer

Hardware and Software Requirements


Minimum Hardware Requirements

(1) Processor: Intel Core I3 or above
(2) RAM: 512 MB
(3) Hard Disc: 20 GB

Minimum Software Requirements

(1) Front End Tool: PHP
(2) Back End Tool: MySQL
(3) Development Tools: Adobe Dreamweaver, WAMP Server
(4) Browser: Any browser
(5) Documentation Tool: Microsoft Office 2003
(6) Design Tools: MS Visio

Modules With Functionality


There are two modules of Customer Relationship Management System:
(1) Administrator:
Manage Usres Manage Customers
Send Notification
Provide Query Solutions
View Feedbacks
(2) Customer:
Registration
Login
View Notification
Post Query
View Solution of Query
Give Feedback

     
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